Makopo, M M, H M de Klerk, and S Donoghue. “Customer Satisfaction and Complaint Behaviour: The Case of Small Custom-Made Clothing Businesses”. Southern African Business Review 20 (March 27, 2019): 173–207. Accessed November 17, 2025. https://www.unisapressjournals.co.za/index.php/SABR/article/view/6049.